Privacy Policy
This policy explains how personal data we collect from you, or
that you provide to us, will be processed.
Please read the following carefully to understand how we will
treat your personal data.
What information we collect
- Any personal information that you provide to us by filling in
forms on our website. This includes information provided at the
time of registering an account, purchasing services from us or
requesting further services. We may also ask you for information
when you report a problem with our site or the services you have
purchased.
- If you contact us by letter or email, records of the
correspondence may be kept.
- Telephone conversations may be recorded for training
purposes.
- Details of transactions you carry out through our site and of
the fulfilment and administration of your orders.
- We also record technical data such as your operating system,
browser type, referring / exit pages and URLs, number of clicks,
domain names and pages viewed in our server logs. This
information is used for marketing and security purposes.
How we use personal data
- To register a customer account.
- To handle customer service enquiries.
- To handle customer service enquiries.
- To process orders that you have placed with us.
- To ensure that content from our site is presented in the most
effective manner.
- To provide you with information, products or services that you
request from us or which we feel may interest you, where you
have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts
entered-into between you and us.
- To notify you about changes to our service.
- To carry out marketing and statistical analysis.
- We will never sell your personal data to third parties.
Data retention
We only retain your personal data for as long as we need it to
fulfil the purposes for which we have initially collected it,
unless otherwise required by law. We will retain and use
information as necessary to comply with our legal obligations,
resolve disputes, and enforce our agreements as follows:
• Invoice data is kept for a minimum of 6 years as required
under Laws of Uganda.
Your rights
You have the following rights with respect to your personal
data:
- The right to request a copy of your personal data which we
hold about you.
- The right to request a copy of your personal data which we
hold about you.
- The right to request that we correct any personal data if it
is found to be inaccurate or out of date.
- The right to object to our use of your personal data and
request your personal data is erased where it is no longer
necessary for us to retain such data. This is known as your
right to be forgotten. Please note that there may be legal
reasons as to why we will need to keep your data, but please do
inform us if you think we are retaining or using your personal
data incorrectly.
- You have the right to ask us not to process your personal data
for marketing purposes. We will usually inform you (before
collecting your data) if we intend to use your data for such
purposes or if we intend to disclose your information to any
third party for such purposes.
Data breaches
In the event of a data breach, the affected individuals will be
contacted, and a full report – highlighting any risks – will be
provided.
How we use cookies
We may obtain information about your general Internet usage by
using a cookie file which is stored on the hard drive of your
computer. Cookies contain information that is transferred to
your computer’s hard drive. They help us to improve our site and
to deliver a better and more personalised service. They enable
us:
- To estimate our audience size and usage pattern;
- To store information about your preferences, and so allow us
to customise our site according to your individual interests;
- To speed up your searches;
- To recognise you when you return to our site.
- Remarketing – For example, once you have visited our website
you may see adverts to remind you of our services or products.
We also use cookies to exclude existing customers from seeing
our adverts.
- To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on
your browser which allows you to refuse the setting of cookies.
However, if you select this setting you may be unable to access
certain parts of our site. Unless you have adjusted your browser
setting so that it will refuse cookies, our system will issue
cookies when you log on to our site.
Third party links
Our site may, from time to time, contain links to and from the
websites of our partner networks, advertisers and affiliates. If
you follow a link to any of these websites, please note that
these websites have their own privacy policies and that we do
not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data
to these websites.
Changes to this policy
We keep our privacy policy under regular review and we will
place any updates on this web page.
